Skip to main content

​
Email and password

  1. Confirm you are using the same email address used at registration.
  2. Complete email verification when required.
  3. Use Forgot password to request a new reset link. Use only the newest link; reset tokens expire and are single-use.
  4. If you changed your password in Settings, sign in again because existing sessions are invalidated.

​
Google sign-in

Start Google sign-in from the AI Blueprint Login or Register page. Complete the Google consent flow and allow the browser to return to aiblueprint.web.id. If Google returns a configuration or callback error:
  • return to the AI Blueprint login page and try once more in the same browser;
  • confirm third-party cookie or popup restrictions did not block the redirect;
  • capture the safe error page and time;
  • create a Support ticket without including OAuth tokens, browser cookies, or account passwords.

​
Midtrans payment

1

Start from Billing

Choose a plan or top-up in the AI Blueprint workspace. Review the checkout total, including the displayed transaction fee.
2

Finish in Midtrans

Complete the selected method and wait for a final result. The transaction fee is paid by the customer and varies by method; the checkout total is authoritative.
3

Return to AI Blueprint

The finish page confirms that payment status may still be reconciling. Refresh Billing after Midtrans has finalized the transaction.

​
Payment succeeded but access did not update

Do not repeat the payment immediately. Record the order reference, payment method, amount, Midtrans status, and time. Refresh once, then create a Support ticket if the plan or credits remain unchanged.

​
Payment failed, expired, or was cancelled

No plan or credit grant is expected for a non-settled transaction. Start a new checkout from Billing instead of reusing an expired payment instruction.
Never send a full card number, PIN, CVV, password, OTP, API key, or copied browser cookie to Support.